Terms And Conditions
Gardeners Richmond Upon Thames Service Terms and Conditions
These Terms and Conditions set out the basis on which Gardeners Richmond Upon Thames provides gardening and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following definitions apply:
Client means the person or organisation requesting or receiving gardening services.
Company means the gardening business trading as Gardeners Richmond Upon Thames.
Services means gardening and related services supplied by the Company, which may include lawn care, hedge trimming, planting, garden tidy-ups, maintenance, soft landscaping, and other agreed works.
Site means the garden or outdoor space where the Services are to be carried out.
Booking means a confirmed appointment for the provision of Services, whether made verbally, in writing, or online.
2. Scope of Services
The Company provides gardening and garden maintenance services in Richmond upon Thames and surrounding areas. The exact scope of work for each Booking will be agreed with the Client in advance, either as a one-off visit or as part of a regular maintenance schedule.
Any description of services on marketing materials is a general guide only. The specific Services to be delivered will be confirmed in writing or verbally at the time of Booking, including, where applicable, any agreed limitations or exclusions.
3. Booking Process
3.1 A Booking is made when the Client requests Services and the Company confirms availability, the estimated cost, and the date or schedule for the work. Confirmation may be given verbally, by message, or in writing.
3.2 The Client is responsible for providing accurate information about the Site, including size, access, condition, and any particular requirements. If, on arrival, the Site conditions differ significantly from the description provided, the Company may adjust the price, alter the scope of work, or decline to carry out the Services.
3.3 The Company reserves the right to refuse any Booking at its sole discretion, including where the requested work is unsafe, unlawful, or unsuitable for the Company’s service offering.
3.4 For regular maintenance services, Bookings may be ongoing on a weekly, fortnightly, monthly, or otherwise agreed basis. Either party may request changes to the schedule, subject to availability and reasonable notice.
4. Access to the Site
4.1 The Client must ensure safe and reasonable access to the Site on the agreed date and time. This includes providing any access codes, keys, or instructions where necessary and ensuring gates and pathways are clear.
4.2 If the Company is unable to access the Site at the agreed time due to locked gates, blocked access, or other issues outside the Company’s control, the visit may be treated as a late cancellation and a call-out or cancellation fee may apply.
4.3 The Client must notify the Company in advance of any hazards at the Site, including unstable structures, hazardous materials, or known issues with tools or equipment belonging to the Client.
5. Client Responsibilities
5.1 The Client must ensure that pets, children, and other individuals are kept at a safe distance from the working area while Services are being carried out.
5.2 The Client is responsible for protecting any delicate garden features, ornaments, or personal property that could be damaged during normal gardening work, unless specific instructions have been agreed with the Company.
5.3 Where the Client supplies materials, plants, or equipment, the Client is responsible for their suitability and safety. The Company accepts no liability for faults or failures arising from Client-supplied items.
6. Pricing and Quotations
6.1 Prices for Services may be given as an hourly rate, a fixed price for a specific job, or an estimate based on the information provided by the Client.
6.2 Written or verbal quotations are valid for a limited period, as notified at the time of quotation, and may be subject to revision if the scope of work or Site conditions change.
6.3 If additional work is requested or required on Site that was not included in the original quotation, the Company will inform the Client of any impact on price and obtain agreement before proceeding.
7. Payments and Invoicing
7.1 Unless otherwise agreed, payment is due on completion of the Services for one-off jobs or at the end of each visit for regular maintenance.
7.2 The Company may issue invoices for Services, which will state the payment due date. Payment must be made in full by the due date using an accepted payment method as notified by the Company.
7.3 The Company reserves the right to request deposits or advance payments for larger projects, materials, or bookings at busy times. Deposits may be non-refundable where specifically stated at the time of Booking.
7.4 If payment is late, the Company may charge interest or late payment fees in accordance with applicable law and may suspend or cancel further Services until all outstanding sums are settled.
8. Cancellations and Rescheduling
8.1 The Client may cancel or reschedule a Booking by giving reasonable notice. Unless otherwise specified at the time of Booking, at least 24 hours notice is required for standard gardening visits.
8.2 If the Client cancels or reschedules with less than the required notice, the Company reserves the right to charge a late cancellation fee, which may be up to the value of the scheduled visit, to cover allocated time and travel costs.
8.3 The Company may cancel or reschedule due to adverse weather conditions, staff illness, safety concerns, or circumstances beyond its reasonable control. In such cases, the Company will aim to offer an alternative date or, if this is not possible, will cancel the Booking without additional charge to the Client for the missed visit.
8.4 For larger projects, different cancellation terms may apply and will be communicated to the Client at the time of Booking, particularly where bespoke materials or plants have been ordered.
9. Garden Waste and Environmental Regulations
9.1 Garden waste generated during the Services may include grass cuttings, branches, leaves, plants, soil, and other organic matter. The handling of such waste will be agreed with the Client in advance.
9.2 The Company may, by prior agreement, remove garden waste from the Site for an additional fee. Where this service is provided, the Company will dispose of waste in compliance with applicable waste disposal and environmental regulations.
9.3 If waste removal is not included, the Company will typically collect waste into piles or bags on Site for the Client to dispose of. The Client is responsible for any disposal fees or permits required.
9.4 The Company does not normally remove contaminated waste, household rubbish, or hazardous materials. If such items are discovered on Site, the Company may refuse to handle them and may adjust the scope of work accordingly.
10. Materials, Plants, and Guarantees
10.1 Where the Company supplies plants, turf, or other living materials, their performance will depend on factors beyond the Company’s control, including weather, soil conditions, and aftercare by the Client. As such, no guarantee is given that plants or lawns will thrive, unless expressly agreed in writing.
10.2 Any care instructions provided by the Company must be followed by the Client to maximise the success of planting or turfing works. Failure to follow such guidance may void any limited assurances or goodwill arrangements offered by the Company.
10.3 Non-living materials such as aggregates, timber, or fixtures are subject to the standard guarantees of the manufacturer or supplier, where applicable.
11. Health and Safety
11.1 The Company will carry out the Services with reasonable skill and care and in a manner consistent with health and safety obligations. The Company may refuse to carry out any task that it considers unsafe or inappropriate.
11.2 Machinery and tools used during the Services must not be handled or operated by the Client or other individuals unless expressly authorised by the Company.
11.3 The Client must inform the Company of any underground pipes, cables, sprinklers, or other services that could be affected by digging, staking, or other groundworks. The Company is not liable for damage to services that have not been disclosed or are inaccurately described by the Client.
12. Liability and Limitations
12.1 The Company will exercise reasonable care and skill in providing the Services. If the Client believes there is a problem with the Services, the Client must notify the Company as soon as reasonably possible so that any issues can be investigated and, where appropriate, remedied.
12.2 The Company’s liability for any loss or damage arising from the Services is limited to the amount paid by the Client for the specific Booking in question, except where such limitation is not permitted by law.
12.3 The Company is not liable for:
a. Any indirect, consequential, or economic loss.
b. Loss or damage arising from factors beyond the Company’s reasonable control, including extreme weather, pests, diseases, or acts of third parties.
c. Loss or damage to items left in the garden that are not reasonably foreseeable as being affected by standard gardening work.
12.4 Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.
13. Complaints and Service Issues
13.1 If the Client is dissatisfied with any aspect of the Services, the Client should notify the Company promptly, ideally within 48 hours of the visit, and provide details of the concern.
13.2 The Company will investigate complaints and, where appropriate, offer corrections, further work, or other reasonable remedies. The Client must allow the Company a reasonable opportunity to inspect and rectify any alleged defects before seeking alternative remedies.
14. Force Majeure
14.1 The Company is not liable for any delay or failure to perform its obligations where such delay or failure is caused by events beyond its reasonable control, including but not limited to severe weather, floods, fire, strikes, pandemics, or restrictions imposed by authorities.
14.2 In such circumstances, the Company may suspend or cancel affected Bookings and will endeavour to notify the Client as soon as practically possible.
15. Data and Privacy
15.1 The Company may collect and store basic contact details and information about the Site for the purpose of providing Services and managing Bookings.
15.2 The Company will take reasonable steps to keep such information secure and will not sell personal data to third parties. Limited sharing of information may occur where necessary to provide the Services, comply with legal obligations, or manage business operations.
16. Amendments to Terms and Conditions
16.1 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Booking will normally apply to that Booking.
16.2 Updated Terms and Conditions may be made available to Clients on request or published on relevant company materials.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.
17.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
18. Entire Agreement
18.1 These Terms and Conditions, together with any written quotation or specific agreement relating to the Services, constitute the entire agreement between the Client and the Company and supersede all previous discussions, correspondence, or understandings.
18.2 If any provision of these Terms and Conditions is found to be invalid or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.
By making a Booking or using the Services of Gardeners Richmond Upon Thames, the Client confirms that they have read, understood, and agree to these Terms and Conditions.
